Terms and Conditions
These terms of business are to protect and clarify the legal rights of our customers as well as the company.
Definitions
This website, found under the www.petronelahall.co.uk URL, is operated by Petronella Hall, and references to “we”, “us”, “our” and “the company” shall be deemed to be referenced to Petronella Hall. References to “you”, “your” “customer” and “client” shall be deemed to be referenced to the person or company placing an order.
Please read through these terms and conditions carefully before placing your order. By using this website and/or placing an order with us, you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has entered our dispatching process, we will not be able to make any changes.
Products
All our products are made in small numbers in England. While the colour reproduction is a close representation, products may vary from the images shown and can be dependent on screen colour calibration, we suggest you request a sample if colour matching is important for you.
Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns, which are not weaving faults and therefore not considered faults by us as a company.
It is the customers or their agent’s responsibility to check that they have received the correct design and colour before altering the product or handing it to any third party for processing. Once cut or handed onto a third party we cannot accept responsibility for any errors which occasionally do occur.
Ordering Procedure
All orders are dealt with on an individual basis. We are unable to supply any goods on a sale or return basis and all orders are accepted on receipt of full payment by pro forma. We currently accept Paypal and card payment via Paypal. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Cancelling an Order
Whilst every effort will be made to accept the cancellation this can only happen if the cancellation is made prior to any cutting or printing of fabric and/or wallpaper.
For bespoke products, cancellation is not possible if the product has already gone into production.
All cancellations should be made in writing.
Returns
Returns cannot be accepted, unless by prior agreement. Return of bespoke fabrics, wallpapers, and soft furnishings such as cushions, will only be accepted where products are found to be faulty or damaged on receipt of products.
All faults or damages must be reported within 7 days of receipt of delivery.
Unauthorised returns will not be credited to the customer’s account.
Fit for Purpose; the customer must satisfy themselves that any product supplied by the Company is fit for purpose for which the customer purchases it for.
Information for Overseas Customers
Overseas orders can not be accepted directly from this web site.
A quotation for shipping, outside the UK mainland, can be provided prior to ordering and must be agreed in writing before we can accept your order. The actual price charged to overseas customers will be subject to the exchange rate applied by Paypal, and/or the customer's credit or debit card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
If you would like us to calculate international shipping charges for you prior to ordering then please email, petra@petronellahall.co.uk
Accuracy of Content
Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices are correct at the time of publishing. The total cost of your order will be set out in the payment options of this website or within your pro-forma invoice.