© 2017 Petronella Hall. All rights reserved. 

Aylesford, England, United Kingdom

Privacy Policy

We comply with all applicable laws and regulations with regard to the collection, use and storage of your data. Details of how we collect, store and use your information, and how you can contact us to obtain, amend or remove your data are provided below.

The information we collect

 

We collect and store any information you enter on our website or provide us in any other way. We collect your name and email address in relation to our mailing lists or your questions, and in addition your address details for the purpose of delivering your order.

Your payment details are collected and stored securely solely via our online payment providers: Stripe and Paypal.

 

In addition, we use software monitoring tools to measure the performance of our website, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. These tools collect the Internet protocol (IP) address used to connect your computer to the Internet and other cookie information related to how access and navigate our website.

 

How your data is used

We only use the data that you directly provide us with, either online via our website, or by any other means. It is used solely for the following purposes:

 

  1. When you place an order with us via our website, we collect the personal information which you provide for the purpose of fulfilling your order. We store this data in order to resolve any subsequent issue that may arise with your order, and to comply with applicable laws and regulations.

  2. If you contact us directly or using our contact form, we store your name and email address for the purpose of responding to your request.

  3. If you subscribe to our mailing list, we store your name and email address for the purpose of informing you about our products and services.

 

Your personal information will be used for the specific reasons stated above only.

We do not share your data with any third party company or organisation, not directly related to the operation of this business, unless there are exceptional circumstances where we have a legal obligation to do so.

 

Information storage

 

Your data is used for the sole purpose of fulfilling your order, and/or keeping you informed of our products, services and offers where you have explicitly requested us to do so.


Our company website is hosted on the Wix.com platform, and therefore your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall. 

Our online payment providers are Stripe and Paypal. These companies adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information when you place an order with us.

Our email service and website monitoring provider is Google. Email and website performance analytics are stored securely on Google servers.

How we contact you


We may contact you if there is any problems with your order or payment, or as otherwise necessary to contact you to in relation to our User Agreement, applicable national laws, and any other agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you have subscribed to our mailing list, we may email you with updates about our company, products, services and offers.

Cookies

Cookies are used on our website, by our hosting, service and payment providers, and for performance monitoring purposes.

 

Unsubscribe from our mailing list

 

If you would like to be removed from our mailing list please click the unsubscribe link on an email we have sent you or contact us using our contact form.

Questions and requests regarding your contact information


If you would like to access, correct, amend or delete any personal information we have about you, please contact us using our contact form.

Privacy policy updates


We reserve the right to modify this privacy policy at any time, and changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.